DVM 360 Veterinary Economics has answered this question by studying the next generation of strong veterinary practices and updating the economic benchmarks.
They've evaluated how veterinary owners and teams enhance clients' perception of value, grow in a tough economy, know when to spend and when to cut back, and utilize technology to provide the best patient care. The analysis of fees, revenue and expenses is important however, communication is the thread that weaves through this book. The ability to convey patients' healthcare needs — and the clients' ability to hear it — determines whether or not healthcare happens
To that end, the publisher has added myriad tools and tips in each chapter to strengthen team communication skills. This book ships on August 19.
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