05 March 2018

COLLABORATE - Circulation and Lyft Serveup Non-Emergency Medical Transportation

The Patient Journey Starts with a Ride


Image result for circulation logoCirculation, a ride exchange service announced in December they were adding Lyft to the providers they support with their service. Circulation claims this partnership will expand non-emergency Transportation options for Circulation’s clients nationwide, which in December number more than 1,000 healthcare facilities. Circulation users can schedule Lyft rides directly through Circulation’s on-demand patient-centric digital transportation platform. 

According to the December Newsrelease by Circulation, the company offers a HIPAA-compliant, digital platform to coordinate convenient and reliable non-emergency transportation for all areas of healthcare. The Circulation platform is designed to seamlessly integrate all transportation capabilities (e.g. outsourced  transportation, owned fleets, and other medical logistics services) and places a new focus on patient convenience and satisfaction. Circulation becomes a single access point for scheduling and monitoring transportation by simplifying ordering, improving reliability and efficiency, and reducing transportation spend. 

The Circulation team is made up of healthcare experts and the Company is
supported by healthcare leaders like Humana, LabCorp, Boston Children’s Hospital, Intermountain Healthcare and BCBS North Carolina and Cambia. Circulation is passionate about improving health outcomes and believes that better transportation is a key factor to shifting how consumers consume healthcare.

With the Allscripts/Lyft announcement today, it is clear that non-emergency medical transportation is a sector where Lyft and Uber will compete for millions of rides. The disruption to existing non-emergency transportation services will need to be examined closely. However, it would seem the development of competition between Uber and Lyft will be of benefit to consumers as well as the healthcare system. 

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